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Donating your old phone?

Thanks for thinking about donating your phone to Hello Initiative! These days, we do just about everything on our phones so making sure you have confidence when donating your phone is very important to Hello Initiative. We created this FAQ page to hopefully address your concerns.

If you have any questions or concerns that aren't answered by this page, reach out to and we'll get back to you asap.

What about all the stuff on my phone?

We actually need all the data deleted from your phone before you donate it. There are instructions below, or if you need help with this please contact us at Apple: Samsung: Android:

Does factory resetting/erasing my phone actually delete everything?

In short, yes. Modern phones are very careful with your data. Everything that's on your phone is protected by a secret encrypted password that only your phone knows. When you erase your phone, that password is deleted and as a result your information is no longer accessible. When you delete everything off your phone, all of your important information like contacts, passwords, and any digital bank cards should be backed up to your iCloud/Google account. See the first question for links that explain how to back everything up.

Do you take broken phones?

Yep! We've worked very hard to build an in-house refurbishment team who can get your broken phone back in working order. If you have any questions about this process please contact us at

Are there any phones you don't take?

Nope! We'll take any phone you're willing to give to us. Once we've got it we'll make sure we can use it on our program. If we can't, we'll take it to an accredited e-waste recycler.

Is my phone too valuable for HI to use?

We'll take any phone, and if we think it's too expensive for use on the program we'll hold onto it until the value drops. If you want to find out what your phone is worth you can generally look up what it's selling for on Gumtree/Facebook Marketplace.

Do all of the phones go to young people?

HI endeavours to use every device they receive. If it can't be used because it's too damaged/too old it gets donated. If it can't be used because it's too new, we'll hold onto it until it's suitable for the program.

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